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1. How can I tell which version I have?
You can identify your version by opening the backup software (Start | Programs | BackUp Solutions| The BackUp Solution) and then clicking on Help | About.
2. Where to find your account information
Account Number: This appears on the Home screen and under Help | About. · Encryption Key: From the menu bar, select Options | Security | View. · Password: You can only see your password by printing your account information. From the menu bar, select Options | Security | View | Print. If you have a password, you will need it in order to print.
If you do not have the backup software on your PC, please e-mail support@backuphelp.com and we will provide your account number for you. We can also reset your password, but only after receiving proof of account ownership.
3. Account number - unique to each computer
The account number that you are assigned when you start your account is associated with the computer where the software is installed and where the backups will take place. If you have multiple computers, you will have multiple accounts. If you have several accounts, they may all be charged to the same credit card or included on the same bill.
By having a unique account number for your computer, data that you back up from that computer will be recoverable even if the account is moved to a new computer. If you want to share backups between computers, distinct account numbers enable you to do that, too.
4. Encryption key - a security lock on your backups
The encryption key is a word or a phrase that you create when you first set up an account. It contains a minimum of 8 characters. Once an encryption key is set it cannot be changed.
Your encryption key is used to encrypt your data for safe transmission between your computer and our data centers. You will be asked for your encryption key whenever you retrieve files or perform an account recovery.
5. Password - a safeguard for data retrieval
Once you have established an account, you can create a password for it. A password must contain a minimum of 6 characters. It can be changed whenever you wish.
It is not necessary to have a password. However, you might want to password-protect your account if your computer is shared with other people. While a password won't prevent backups, it will prevent anyone else from using your account to retrieve anything you have backed up.
Note, most people do not use an account password, and some companies do not even enable this feature for their users.
To create a password or to change one: From the menu bar, select Options | Security | Change Account Password. After your password has been transmitted to the data center, you should print your account information as described in the next paragraph.
In order to see an existing password, it is necessary to print the account information. However, you need to know the account password in order to print, so print the information while the password is fresh in your mind and store the printout in a safe place. From the menu bar, select Options | Security | View Encryption Key | Print. |
