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1. Where to obtain the software to
reinstall an account.
Software can be downloaded from here. Select the software type that you originally had installed on your computer - full system, data backup or limited (critical) data backup. If you do not know what version you had contact support for to request the information.
2. How to move (or restore) an account
to a new PC or hard disk.
What you will need: Account Number, Encryption Key, Password, and the current release of the backup software.
- Download the current release of the backup software. Make sure it is the same service as you previously had installed (full, data, or critical data).
- Click the link for the software and choose "run from this location" to automatically start the installation after the download is complete. Alternatively, you can save the download file to your hard disk and run it afterwards. When you are ready to restore your account, run the downloaded program by double-clicking on it.
- Follow the on-screen prompts to enter your account number, encryption key and password. IMPORTANT -the encryption key is case sensitive.
When you click Finish, the software will connect to a data center and download several files that contain information about your account. That completes the account recovery process. You can then retrieve files from the Retrieve View if needed.
If you do not remember your account number or encryption key (these can be printed out during the installation procedure or from within the program) please contact us at support@backuphelp.com or call us at (877) 738-0209.
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