GENERAL: The information on these pages supplements the Help file included with your software. To access help from within the program, go to "Help" on the menu or press "F1". Using the "F1" key will bring up help for the screen you are currently viewing, with detailed instructions and explanations. If your question is not answered, please e-mail Support.
Contents
Installation and Setup
- Free trial offer
- Where to get the backup software
- Registering a new account
- How many computers can an account have?
- Recovering an existing account
- How version upgrades are handled
Connections
- Modem, Cable, DSL, LAN
- AOL, Prodigy, CompuServe, Juno, and similar ISP's
- Firewalls
- Transmission rates
Billing
- How (and when) do I pay the monthly subscription fee?
- What if I need a receipt?
- Critical Data Edition - features and limitations
- Unlimited Data Edition - features and limitations
- Full System Backup Edition - features and limitations
- Need additional storage
- Where to get your billing questions answered
Account Information
- How can I tell which version I have?
- Where to find your account security information
- Account number - unique to each computer
- Encryption key - a security lock on your backups
- Account password - a safeguard for data retrieval
Your Backups
- What (and how much) gets backed up
- Full system backup
- What you can and cannot back up
- Where your data is stored
- Selecting files in Backup View
- Deleting files from storage
Retrieving Files with the Software on Your Computer
- Selecting files in Retrieve View
- Why can't I see a file that I backed up a while ago?
Retrieving Files Without the Backup Software: Web Restore
- Using iRoam to retrieve files
- Why you may not see your latest backup with iRoam
Retrieving files from Another Account: Sharing
- How to access another account's backups
- How to let another account access your backups
Retrieving Files from CD
- What's on a CD and how do I use it?
- How to order a CD of your backups
- What CDs cost
Re-establishing an Account
- Where to obtain the software to reinstall an account
- How to move (or restore) an account to a new PC or hard disk
Canceling an Account
- How to cancel an account
- What happens to your stored backups
Uninstalling the Backup Software
- How to uninstall the backup software
Firewalls
- Information on firewall settings
Mapped Drives
- Information on setting up the software with mapped drives
|
