1. Who supports LiveVault?

Your LiveVault account and backups are monitored 24x7 by Iron Mountain and BackUp Solutions provides phone support during normal business hours.  Because the service is monitored, most support calls are initiated from BackUp Solutions to the...

Friday, 23 October 2009 | Read more

2. Do I get a report telling me that my backups are successful?

Yes, the web interface has extensive logging that details the success of all jobs. In addition there are email alerts for failed backups or errors and daily/weekly status emails.

Friday, 23 October 2009

3. Do I need training to use LiveVault?

LiveVault is designed to be simple and intuitive to use. However, we also provide free support in setting up your account and assistance in configuring the backup.  Once the agent is installed and all administration is through the Web Management...

Friday, 23 October 2009 | Read more