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1. Using iRoam to retrieve files
You can retrieve your backup files from any computer that has Windows installed. Use your browser software to go to: https://iroam.connected.com/iroam/. For European data center clients, the site is https://iroameu.connected.com/iroam.
To log in, enter your account number and then enter your account password.
To select files, click the box in front of the file(s) that you want to retrieve. When you have completed your selections, click "Prepare Selected Files for Download." After the file preparation process is finished, you may add more selections or go directly to the Download Files tab.
On the Download Files page, click 'Here' next to each file that you want to download. EXCEPTION: If the file is a graphic, when you click 'Here' the file will open. To download a graphic file, right-click 'Here' and choose "Save target as…"
Note: be prepared with your account information before you go to use the Web Restore feature. For directions, go to Account Information.
2. Why you may not see your latest backup with iRoam
Retrieve View defaults to displaying the most recent version of your files. In order to see older versions, click Retrieve Options (bottom of the screen) and select the view that you want. A description of each of the options can be found by clicking the Help button.
If you still don't see the file, set the display to 'Show all versions of all files' and then use the Find feature. You can access Find by clicking the magnifying glass icon in the upper right of the screen or from the menu bar by clicking Operations | Find or with the key combination Ctrl+F. |
